Returns & Exchanges

We want every parent to shop with peace of mind. Every order is protected by our Quality & Replacement Guarantee.

Quality & Replacement Guarantee Policy

• Eligibility: For infant health, hygiene, and safety, baby skincare, oral, bath, and grooming items must be unopened and in original packaging.
• Need a Different Size? Email us with your order number, and our care team will assist you with fit and sizing guidance.
• Damaged, Defective, or Incorrect Item: If your order arrives with any transit defect or missing item, simply email a photo to support@bibinono.com within 14 days. We will dispatch an immediate replacement at zero extra cost—no need to hassle with shipping the damaged item back!