FAQ

Have questions before placing your order? Here is everything you need to know about our baby-safe curation, shipping times, and quality guarantee.

When will my order arrive?

Orders are processed and inspected within 1–2 business days. Tracked delivery typically takes 6–12 business days with door-to-door tracking provided via email.

Are your materials safe for newborns?

Yes. Every supplier we partner with must provide third-party verification for non-toxic materials (OEKO-TEX Class 1, GOTS organic cotton, or 100% food-grade silicone free from BPA, lead, and phthalates).

What if I need a different size or my item arrives damaged?

Email us at support@bibinono.com with your order number. For damaged items, simply send a photo and we will immediately dispatch a free replacement.